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Customer Relations

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Displaying 1-9 of 9

Hardcover :
$23.95 Buy

Bread and Butter

What a Bunch of Bakers Taught Me About Business and Happiness

Tom McMakin St. Martin's Press

Bread and Butter is a book with three parts: First, it's the story of the birth of an extraordinarily successful kind of business called a "freedom franchise":...

More Formats: eBook

Trade Paperback : $14.99 Buy	Samurai Selling The Ancient Art of Modern Service Chuck Laughlin and Karen Sage with Marc Bockman St. Martin's Griffin Samurai Selling is a unique guide for the modern salesperson. The code of the ancient Japanese samurai is grounded in service and personal character. Samurai...

Hardcover : $24.95 Buy	The Must-Have Customer 7 Steps to Winning the Customer You Haven't Got Robert Gordman Truman Talley Books For almost forty years, Robert Gordman has been a successful business leader and consultant. In The Must-Have Customer, Gordman shares the same insights and...

Trade Paperback :
$16.95 Buy

The Satisfied Customer

Winners and Losers in the Battle for Buyer Preference

Claes Fornell Palgrave Macmillan

A leading expert redefines customer service for the twenty-first century

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Hardcover : $89.00 Buy	Creative Cost-Benefits Reinvention How to Reverse Commoditization Hell in the Age of Customer Capitalism Christian Dussart Palgrave Macmillan This book puts the commoditization phenomenon under the microscope, laying out an economic analysis, followed by solutions and strategic recommendations. Using...

Hardcover :
$30.00 Buy

Consumed

Rethinking Business in the Era of Mindful Spending

Andrew Benett and Ann O'Reilly Palgrave Macmillan

As the effects of the global recession linger, consumers everywhere are changing their purchasing patterns, paying greater attention to what and why they are...

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Hardcover :
$26.00 Buy

We First

How Brands and Consumers Use Social Media to Build a Better World

Simon Mainwaring Palgrave Macmillan

A social media expert with global experience with many of the world’s biggest brands —including Nike, Toyota and Motorola—Simon Mainwaring offers a visionary...

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Hardcover :
$42.00 Buy

Customer Experience

Future Trends and Insights

Colin Shaw, Qaalfa Dibeehi, and Steven Walden Palgrave Macmillan

The quality of customer experience has become more important in recent times as businesses struggle to differentiate themselves. But what are the emerging...

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Hardcover : $42.00 Buy	Managing Challenging Clients Building Effective Relationships with Difficult Customers Aryanne Oade Palgrave Macmillan Are you responsible for managing your organisation's clients? Do you need to deliver an effective service to challenging and unreasonable clients? This...

Displaying 1-9 of 9