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Technology, Work, and Globalization Series

Palgrave's Technology, Work, and Globablization series offers some of the best business books of 2012. Check out the following titles and enter code wtwg2012 at checkout to receive 30% off your order through April 2013!

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Palgrave Macmillan

Managing Change in IT Outsourcing

Towards a Dynamic Fit Model

Nowadays IT outsourcing is considered as a mature business strategy that provides an exquisite opportunity to quickly cater to changing market circumstances....

"...Nowadays IT outsourcing is considered as a mature business strategy that provides an exquisite opportunity to quickly cater to changing market circumstances..... Nowadays IT outsourcing is considered as a mature business strategy that provides an exquisite opportunity to quickly cater to changing market circumstances. Due to the extensive growth of outsourcing client IT functions in the last decade, a new provider industry has developed rapidly. As a result, the IT landscape is becoming more va..."

Albert Plugge

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About The Author
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State of the art assessment of trends in global sourcing of information technology and business services.

"...State of the art assessment of trends in global sourcing of information technology and business services.. This book is a reality check on the trends in global sourcing of information technology and business services. While the vision of global sourcing networks that are agile, effective and cost efficient is available it requires an immense amount of trial and error and detailed management. Written by two internationally recognized academics in the field, with expert contributions, it covers I..."

By Leslie P. Willcocks and Mary C. Lacity

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The challenges that firms managing global work face are many. In addition to geographical and time zone differences, global firms face cultural differences....

"...The challenges that firms managing global work face are many. In addition to geographical and time zone differences, global firms face cultural differences..... The challenges that firms managing global work face are many. In addition to geographical and time zone differences, global firms face cultural differences. This book highlights the importance of organizing knowledge processes to overcome challenges involved in global work. It provides frameworks and tools that enable the reader to cons..."

By Julia Kotlarsky, Paul Van Fenema and Ilan Oshri

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Palgrave Macmillan

Offshore Outsourcing of IT Work

Client and Supplier Perspectives

Based on over 200 interviews, this new book provides rich insights and practices on the toughest challenges facing offshore client/supplier relationships. ...

"...Based on over 200 interviews, this new book provides rich insights and practices on the toughest challenges facing offshore client/supplier relationships. .... Based on over 200 interviews, this new book provides rich insights and practices on the toughest challenges facing offshore client/supplier relationships.  While many client organizations found benefits to be gained from the offshoring of IT work, others struggled to realize any cost savings or other improvements. How can these mixed exp..."

By Joseph W. Rottman and Mary C. Lacity

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Palgrave Macmillan

Exploring Virtuality within and beyond Organizations

Social, Global and Local Dimensions

In recent years, there has been much interest in the “virtual”--teams, organizations and communities--in management, research and practice. As technology and...

"...In recent years, there has been much interest in the “virtual”--teams, organizations and communities--in management, research and practice. As technology and.... In recent years, there has been much interest in the “virtual”--teams, organizations and communities--in management, research and practice. As technology and social practices change we have more opportunity toexperience different forms of virtuality, and in the process our understanding and conception of virtuality changes.. ..."

By Niki Panteli, Mike Chiasson, Leslie P. Willcocks and Mary C. Lacity

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Palgrave Macmillan

Outsourcing Global Services

Knowledge, Innovation and Social Capital

This book provides in-depth insights into the practices that lead to success in outsourcing global services. Written by internationally acclaimed academics, it...

"...This book provides in-depth insights into the practices that lead to success in outsourcing global services. Written by internationally acclaimed academics, it.... This book provides in-depth insights into the practices that lead to success in outsourcing global services. Written by internationally acclaimed academics, it covers best practices on IT outsourcing, business process outsourcing and netsourcing. This book is a must read for any practitioner, academic or student concerned with global..."

By Ilan Oshri, Julia Kotlarsky and Leslie P. Willcocks

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Palgrave Macmillan

ICT and Innovation in the Public Sector

European Studies in the Making of E-Government

This book originates from a multiple year research project on ICT and justice in a number of EU countries. Among the projects major objectives was the...

"...This book originates from a multiple year research project on ICT and justice in a number of EU countries. Among the projects major objectives was the.... This book originates from a multiple year research project on ICT and justice in a number of EU countries. Among the projects major objectives was the development of new methodologies for facilitating ICT-based innovation in the judiciary.. ..."

By Francesco Contini and Giovan Francesco Lanzara

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The goals of this book are to provide a comprehensive review of identity policies as they are being implemented in various countries around the world, to...

By Edgar A. Whitley and Ian Hosein

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Palgrave Macmillan

Bricolage, Care and Information

Claudio Ciborra's Legacy in Information Systems Research

Claudio Ciborra was one of the most innovative thinkers in the field of information systems. This book explains the intellectual contribution of Ciborras work...

"...Claudio Ciborra was one of the most innovative thinkers in the field of information systems. This book explains the intellectual contribution of Ciborras work.... Claudio Ciborra was one of the most innovative thinkers in the field of information systems. This book explains the intellectual contribution of Ciborras work in a substantial introductory chapter, contains the most significant of his articles, and provides a sample of research that draws from his ideas.. ..."

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Palgrave Macmillan

e-Governance for Development

A Focus on India

Much has been said about the proliferation of eGovernance projects in developing countries and their impact on local communities. In this book, Shirin Madon...

"...Much has been said about the proliferation of eGovernance projects in developing countries and their impact on local communities. In this book, Shirin Madon.... Much has been said about the proliferation of eGovernance projects in developing countries and their impact on local communities. In this book, Shirin Madon draws on 18 years of research in India in which time many changes have occurred in terms of development ideology and in governance reform for achieving development goals.. ..."

Shirin Madon

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About The Author
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Palgrave Macmillan

China's Emerging Outsourcing Capabilities

The Services Challenge

While China is known for its immense manufacturing base, in recent years the Chinese government has assigned a high priority to science and technology services...

By Mary C. Lacity, Leslie P. Willcocks and Yingqin Zheng

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Palgrave Macmillan

The Outsourcing Enterprise

From Cost Management to Collaborative Innovation

Evidence shows that organizations with both a CEO and a team involved in sourcing strategy and supplier configuration make more effective decisions. If the...

"...Evidence shows that organizations with both a CEO and a team involved in sourcing strategy and supplier configuration make more effective decisions. If the.... Evidence shows that organizations with both a CEO and a team involved in sourcing strategy and supplier configuration make more effective decisions. If the wrong supplier is chosen, performance can be negatively affected. Here the authors look at how companies can improve their outsourcing capabilities.. ..."

By Leslie P. Willcocks, Sara Cullen and Andrew Craig

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Palgrave Macmillan

Governing Through Technology

Information Artefacts and Social Practice

Information produced and disseminated by an interlocking ecology of computer-based systems and artifacts currently provides the essential means for planning...

"...Information produced and disseminated by an interlocking ecology of computer-based systems and artifacts currently provides the essential means for planning.... Information produced and disseminated by an interlocking ecology of computer-based systems and artifacts currently provides the essential means for planning organizational operations and controlling organizational performances. This book describes the vital importance that digital information acquires in restructuring organizations.. ..."

Jannis Kallinikos

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About The Author
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Palgrave Macmillan

Enterprise Mobility

Tiny Technology with Global Impact on Work

There are currently 3.5 billion mobile phones in the world and mobile information technologies permeate all aspects of life. This book explores how mobile...

"...There are currently 3.5 billion mobile phones in the world and mobile information technologies permeate all aspects of life. This book explores how mobile.... There are currently 3.5 billion mobile phones in the world and mobile information technologies permeate all aspects of life. This book explores how mobile technologies and information work shape each other. Most writings do not consider how information work increasingly relies on mobile services; this book seeks to address this imbalance...."

Carsten Sørensen

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About The Author
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Palgrave Macmillan

Collaboration in Outsourcing

A Journey to Quality

Although IT outsourcing is nothing new, it remains surprisingly challenging for professionals. This book assists the IT professional in several areas of the...

"...Although IT outsourcing is nothing new, it remains surprisingly challenging for professionals. This book assists the IT professional in several areas of the.... Although IT outsourcing is nothing new, it remains surprisingly challenging for professionals. This book assists the IT professional in several areas of the outsourcing process: establishing outsourcing relationships, maintaining and managing the relationship, and finally governing outsourcing projects successfully.. ..."

By Sjaak Brinkkemper and Slinger Jansen

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Palgrave Macmillan

Advanced Outsourcing Practice

Rethinking ITO, BPO and Cloud Services

Mary Lacity and Leslie Willcocks have studied and worked with outsourcing practitioners for over 20 years. As the world's leading authorities in the field, the...

By Mary C. Lacity and Leslie P. Willcocks

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Palgrave Macmillan

Sustainable Global Outsourcing

Achieving Social and Environmental Responsibility in Global IT and Business Process Outsourcing

Through a series of case studies and surveys, the authors examine current sustainability trends in outsourcing and recommend how providers should prepare for...

"...Through a series of case studies and surveys, the authors examine current sustainability trends in outsourcing and recommend how providers should prepare for.... Through a series of case studies and surveys, the authors examine current sustainability trends in outsourcing and recommend how providers should prepare for increasing buyer demands in this area, suggesting buyers and providers can work together to build successful outsourcing relationships through collaborative sustainability project..."

By Ron Babin and Brian Nicholson

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