• Palgrave Macmillan
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Cecilia Varcasia

Cecilia Varcasia is a Research Fellow at the Language Study Unit of the Free University of Bozen-Bolzano, Italy. Her research focuses on multilingual communication, discourse and conversation analysis, cross-cultural pragmatics, corpus linguistics and language testing. She has edited Becoming Multilingual (2011), and co-edited Corpora, Discourse & Style (2009).


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Business and Service Telephone Conversations
An Investigation of British English, German and Italian Encounters

Palgrave Macmillan
This book systematically investigates the sequential deployment of responses to requests in telephone service encounters in British English, German and...
Cecilia Varcasia

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