• Palgrave Macmillan
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John Alford

JOHN ALFORD is Professor of Public Sector Management at the Melbourne Business School, University of Melbourne and also at the Australia and New Zealand School of Government, Australia. His research and publications are on organization-client relationships, public sector strategy and inter-organizational collaboration.


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Engaging Public Sector Clients
From Service-Delivery to Co-Production

Palgrave Macmillan
Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to...
John Alford

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