• Palgrave Macmillan
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Qaalfa Dibeehi

COLIN SHAW is the Founding Partner of Beyond Philosophy and guru of the Customer Experience Management. He has enjoyed over 20 years of experience working in blue chip companies, including Mars Ltd, Rank Xerox and BT. Shaw's now indulges in his real passions, strategic thinking, conference speaking, writing books and advising boards of companies. He is the author of three hugely sucessful books on Customer Experience piblished by Palgrave Macmillan, is a member of the Professional Speakers Association and enjoys a hectic conference speaking schedule.

QAALFA DIBEEHI is Director of Thought Leadership with Beyond Philosophy. He has 15 years senior level experience in the customer experience related space with particular emphasis on the special problems and sensitivities of organisations that have a dual commercial and social/community responsibility. Qaalfa is also an award winning university professor. He has been keynote speaker at a number of conferences; frequently quoted in the international press; and has authored and published a variety of white papers, and magazine and journal articles.
STEVEN WALDEN is Beyond Philosophy's Principal Consultant & Head of Research. Prior to working at Beyond Philosophy he had 8 years experience as a Management Consultant focusing on IT, Technology and Retail sectors.


cover Buy
Customer Experience
Future Trends and Insights

Palgrave Macmillan
The quality of customer experience has become more important in recent times as businesses struggle to differentiate themselves. But what are the emerging...
Qaalfa Dibeehi

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