Smart Talk

The Public Speaker’s Guide to Success in Every Situation

Quick & Dirty Tips

Lisa B. Marshall

St. Martin's Griffin

Download Image Lisa B. Marshall Smart Talk

Available Formats

BookAudio BookeBook
Have you ever lost out on a promotion? Struggled with a difficult conversation? Been put on the spot and blanked? Imagine if...

...you were better at persuading others and negotiating for what you want.
...you were more fluent at introducing yourself, making conversation, and following up.
...you were better at delivering feedback, receiving criticism, and using positive language.
...you were perceived as more diplomatic and charismatic.

Smart Talk applies up-to-date communication research to everyday situations and gives smart, practical, step-by-step directions to achieve results. Smart Talk is no ordinary book— it's the Swiss Army Knife of communication—a comprehensive set of tools to build strong relationships and avoid communication breakdowns.

With proven strategies and practical action plans, Smart Talk will help you resolve conflicts, strengthen your natural charisma, and master the art of persuasion. Never again will you dread a holiday party or be rendered speechless at a business meeting. Backed by solid research and written in an engaging narrative style with a warm sense of humor, communication expert Lisa B. Marshall translates her wealth of experience into practical, fresh advice to help you navigate any complex situation, and achieve professional success.

Connect with the Author

Sign Up for
Author Updates

Macmillan Newsletter


Sign up to receive information about new books, author events, and special offers.

Sign up now

Book Excerpts

Read an Excerpt

The (Not So) Hidden Cost of Saying the Wrong Thing
"You teach best what you most need to learn."—Richard Bach, Illusions: The Adventures of a Reluctant Messiah Have you ever been surprised to find out you weren’t as good or as smart as you thought? I’ll always remember the day I was called into Bob Goodman’s  office. He was a very senior manager and I was just a young management trainee at General Electric. I could feel my stomach doing flip-flops as I apprehensively entered his office. After some small talk he told me something  I have never forgotten.

Read the full excerpt

Back

Reviews

Praise for Smart Talk

Advance praise for Smart Talk:

"Smart Talk teaches you to unleash the enchanting person inside you. It will help you end clumsy conversation, pitiful persuasion, and impotent influence."

- Guy Kawasaki, bestselling author and Apple evangelist

"Lisa B. Marshall's Smart Talk is the kind of book that feels at once fun to read and yet something that requires a pen and note paper. Busy? Not an excuse. Dig in."
- Chris Brogan, CEO of Human Business Works, New York Times bestselling author 

"Lisa is a dynamic and engaging public speaker, and this book shows you how to be an amazing communicator as well. No business person or educator should be without Smart Talk. Deep and wide, yet beautifully simple, it’s a fantastic read. Should be required reading for every graduating student."
- Garr Reynolds, author of Presentation Zen and The Naked Presenter 

"Lisa Marshall’s book gives you a tool kit to get results. One of the most painful things I’ve witnessed is watching people who want to introduce themselves but are held back by their own doubts...This is the book I’d like to glue on a stick and hit them over the head with."
- Christopher S. Penn, digital marketing executive, bestselling author, and actual ninja  

"Smart Talk is fun to read, based on sound theory, and includes inspirational examples. Carry out the suggested chapter challenges and you’ll soon solve communication problems at work and in your private life."
- Mary M. Mitchell, etiquette expert, syndicated columnist, and author of The Complete Idiot’s Guide to Modern Manners

"Lisa B. Marshall writes in a style that is conversational, fun to read, and helpful for novices and experienced communicators alike. This book takes the best of her podcasts and consolidates them into an easy-to-follow skill-building guide!"
- Laura Dean Mooney, former president/spokesperson for Mothers Against Drunk Driving 

"Smart Talk is the perfect reference guide for time-starved small business owners. It provides the latest best practices and ideas for communicating effectively with your target customers and employees. Get this must-have resource to become a better business leader."
- Melinda F. Emerson, aka SmallBizLady, CEO of Quintessence Multimedia, Forbes #1 Woman for Entrepreneurs to follow on Twitter, and author of Become Your Own Boss in 12 Months


Reviews from Goodreads

Back

About the Author

Lisa B. Marshall

Lisa B. Marshall is a communication strategist, author, and professional speaker who has been helping organizations improve productivity by honing their internal and external communication skills for over a decade. Her award-winning podcast, The Public Speaker’s Quick and Dirty Tips for Improving Your Communication Skills, has earned nearly 7 million downloads since 2009! Lisa has been featured on CBS Money Watch, Ragan.com, Woman’s Day, and many other media outlets. Her clients include Roche, Genentech, The American Heart Association, Merck, Exxon Mobile, Harvard, and Stanford, just to name a few. Lisa produces a daily business newsletter, Communication Success, for the Hewlett-Packard ePrint Center, which reaches up to 500 million enterprise printers globally in three languages. Lisa is also the author (and reader) of the audiobook The Public Speaker’s Guide to Ace Your Interview. She holds a master’s degree in interpersonal and organizational communication from the State University of New York. She lives near Philadelphia with her husband and two children.

Lisa B. Marshall

Macmillan Speakers Bureau

represents thought-provoking authors and experts. We can find a speaker uniquely positioned for your audience and budget.

More Info

Macmillan Speakers


Lisa B. Marshall
Back

Buy the Book

Available Formats and Book Details

Smart Talk
The Public Speaker’s Guide to Success in Every Situation
Lisa B. Marshall

e-Book Agency

e-Book Agency
St. Martin's Press
St. Martin's Griffin
January 2013
e-Book Agency
ISBN: 9781250029584
ISBN10: 1250029589
288 pages
$9.99

Unabridged Compact Disc

Unabridged  Compact Disc
Macmillan Audio
January 2013
Unabridged Compact Disc
ISBN: 9781427229731
ISBN10: 1427229732
Audio Run Time: 7:00
$29.99

Unabridged Digital Audio

Unabridged  Digital Audio
Macmillan Audio
January 2013
Unabridged Digital Audio
ISBN: 9781427229281
ISBN10: 1427229287
Audio Run Time: 7:00
$14.99

Trade Paperback

Trade Paperback
St. Martin's Press
St. Martin's Griffin
January 2013
Trade Paperback
ISBN: 9780312597283
ISBN10: 0312597282
5 1/2 x 8 1/4 inches, 288 pages
$14.99
Back

From The Publisher

St. Martin's Griffin

Latest on Facebook

Latest on Twitter

Back