It seems like the perfect job: an upper middle class English family desperately needs a nanny. The father is an aspiring novelist, the children are well-heeled, and the mother's accent radiates with charm over the transatlantic phone. So young Melissa jumps at the chance to travel overseas and live an aristocratic life of tea and crumpets. But her romantic notions are shattered when she becomes an unwitting target of the family's genteel snobbery, icy wrath, and ridiculous misunderstandings. Melissa's letters home cast a sharp eye and quick wit on the family's bizarre cast of friends and relatives, but she eventually learns that a little bit of understanding and tolerance can go a long way - and can even teach her more about herself.