List of Tables * List of Figures * Foreword; J.W.Owen * Acknowledgements * The Authors: Contact Details * List of Abbreviations * Introduction; S.Dawson * PART 1: SYSTEMS AND COMPLEXITY * The Shape of UK Health Systems; C.Sausman & S.Dawson * Systems for Health or Healthcare Systems?; D.Yach * The State of the Healthcare System in England; C.Paton * Health Policy Futures and Cost Scenarios for England 2002-2003; G.Lister * Why Do Good Politics Make Bad Health Policy?; S.Greer * PART 2: POLICIES AND STRATEGIES * Strategy in the NHS: Science or Sixth Sense?; M.De Rond & P.Dash * Ethics and Policy in Healthcare: Status and Prognosis; W.Rogers * Making Healthcare Sustainable: A Case Study of the NHS; K.Jochelson * Meeting the Emotional Challenge in Organising Health for the Future; A.Mark * PART 3: PEOPLE AND KNOWLEDGE * The Role of the Patient in Healthcare Reform: Customer, Consumer or Creator?; I.Greener * The Social Epidemiology of Information Technologies; J.Keen & J.Wyatt * Harnessing Innovation in Health IT: Effective Support and Evaluated Visions; M.Rigby * Public Perceptions, Ambivalence and the Endogenous Regulation of Biotechnology in the UK; J.Costa-Font & E.Mossialos * Conclusion; S.Dawson, Z.Morris, L.Chang & C.Sausman * Index