The Civility Solution

What to Do When People Are Rude

P. M. Forni

St. Martin's Griffin

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Many of us find ourselves confronted with rudeness every day and don’t know how to respond. P.M. Forni, the author of the acclaimed Choosing Civility, has the answer. In The Civility Solution, he provides more than one hundred different situations, and shows us how to break the rudeness cycle. How would you respond to the following?

 

…A salesperson ignores your requests

…A fellow driver gives you the infamous “finger”

…Your child’s playmate misbehaves 

…Your boss publicly reprimands you

 

P. M. Forni has solutions for all of these and many more. In yet another simple and practical handbook, P. M. Forni presents logical solutions that reinforce good behavior and make our world a more civil place.

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Reviews

Praise for The Civility Solution

“It is an honor to recommend this fabulous book! P.M. Forni’s thoughtful discussion of the importance of civility in today’s hectic world will surely help readers find viable solutions for dealing with a variety of rude situations.”—Peggy Post, director of the Emily Post Institute and author of Emily Post Etiquette, 17th Edition

“Pier M. Forni will be remembered as one of the greatest generals in our nation's struggle for civility.”—Smithsonian Magazine

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About the Author

P. M. Forni

DR. P.M. FORNI is an award-winning professor of Italian Literature at Johns Hopkins University, where in 2000 he founded The Civility Initiative. He has lectured at NASA, and universities and medical institutions around the country.  He is the author of Choosing Civility: The Twenty-five Rules of Considerate Conduct. His work has been featured in The New York Times, the Washington Post, and the London Times, and he has appeared on NPR and Oprah.

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Available Formats and Book Details

The Civility Solution
What to Do When People Are Rude
P. M. Forni

Trade Paperback

Trade Paperback
St. Martin's Press
St. Martin's Griffin
September 2009
Trade Paperback
ISBN: 9780312369644
ISBN10: 0312369646
5 x 7 1/2 inches, 192 pages
$12.99
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Hardcover

Learn more about this edition
Hardcover
St. Martin's Press
June 2008
Hardcover
ISBN: 9780312368494
ISBN10: 0312368496
5 x 7 1/8 inches, 192 pages
$19.95
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e-Book Agency

Learn more about this edition
e-Book Agency
St. Martin's Press
April 2010
e-Book Agency
ISBN: 9781429945578
ISBN10: 1429945575
5 x 7 1/8 inches, 192 pages
$9.99
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