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Emotional Intelligence (EI), the ability to perceive, understand, manage, monitor, and use both one’s own and others’ feeling and emotions to guide future thinking and action is one of the most important, and overlooked, qualities in determining success on the job, and in life. People with above high EI tend to be above average both in their verbal and non-verbal communication skills and in their ability to cope with stress. These are essential abilities for trainers, leaders, and others who must generate and maintain enthusiasm, confidence, and cooperation in the workplace.
Here, Caldwell and Gravett present a balanced look at how and why to use EI to move your team forward, including tips and best practices from training experts and information about tools such as the Myers-Briggs Type Indicator and a method to meaningfully measure learning. They also examine how EI can help move the individual manager or trainer forward in their career. This is essential reading for any teachers, mangers, trainers, and leaders who want to learn how to break through to their students, and move forward to success.
"This book is a must read whether you are a top executive, middle manager, front line supervisor, or business trainer if your success is contingent upon working with others. EI is a critical component in any successful working relationship and authors Sheri Caldwell and Linda Gravett provide a framework, practices and exercises that will help you get better results with and through people."--Clinton O. Longenecker, Stranahan Professor of Leadership and Organizational Excellence, The University of Toledo and author of Two Minute Drill: Lessons on Rapid Organizational Improvement from America's Greatest Game
"To be successful, you need to have emotional intelligence. Plain and simple. This book is a must-read for anyone wanting an entirely new way to better understand how to use one's emotions in the workplace and how to manage them in others. The authors have a unique approach and provide useful tools to help you not only assess, but to also learn and apply these important skills in order to be more effective both personally and professionally."--Sherry Gibson, Vice President, Fifth Third Bank
"This book has practical application for everyone from the mailroom clerk to the CEO. This is an innovative, practical approach to deal with these vastly under-emphasized skills. Mergers and integration activities may be the most difficult 'emotional' tests due to the competitive nature of the process. I have personally witnessed up close and personal many talented employees who would have benefited tremendously by managing their emotional intelligence more effectively. This is a very important subject any time but particularly now as the face of business is changing during these challenging economic times."--Roger P. Henry, CEO, Staples Promotional Products, Overland Park, Kansas.
Linda S. Gravett is the author of HRM Ethics: Perspectives for a New Millennium and co-author of Bridging the Generation Gap: How to Get Radio Babies, Baby Boomers, Gen Xers and Gen Yers to Work Together and Achieve More. Dr. Gravett is the Senior Partner of Gravett and Associates and has consulted with both private sector and nonprofit organizations since 1991, helping them leverage the talents of a diverse workforce to gain competitive advantage in a global society.
Sheri A. Caldwell currently teaches undergraduate through Ph.D. level HR courses at the University of Findlay and The University of Toledo. She is the former Vice-President of Human Resources at Hickory Farms responsible for employment, compensation, benefits, training and development, in addition to facilities management.
Introduction * The Advantage of Emotionally Intelligent Training * Emotional Intelligence in the Needs Analysis Process * Emotional Intelligence in Training Design * It’s Show Time: The Emotionally Intelligent Trainer in Action * Emotional Intelligence and the Measurement Process * How to Develop Your Emotional Intelligence as a Trainer * Best Practices from the Best Trainers * Leadership Practices: A Framework for Success * Enhancing Key Dimensions of Emotional Intelligence * Here’s Your Checklist for Application! * A Self Assessment on Emotional Intelligence * Now What?! The Path Forward * Appendix * Trainer Survey Compilation of Results * Audience Analysis Worksheet * Sample Time Frames for a 30-Minute Presentation * Organization Culture Needs Assessment * Trust Audit * Multi-Rater Feedback Sample Instrument * Self Assessment on Time Management * Quality Dialogue Questions for Focus Groups * Sample Workshop Outline * Suggestions for Handling Tough Questions * Answers to Body Language Quiz * Checklist for Team Presentations * Sample Program Evaluation * Sample Action Plan * Name BINGO * Sample Competency Based Job Description * Sample Career Matrix * Self Assessment on Emotional Intelligence * Bibliography
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