Glenn Van Zutphen
Glenn van Zutphen was a working journalist for 26 years for the likes of CNN International and CNBC Asia. He owns VanMedia Group, a Singapore-based media consulting firm. He is the co-author of Happy Customers Everywhere.
Bernd Schmitt and Glenn Van Zutphen
St. Martin's Publishing Group
St. Martin's Press
Every business knows that the best customer is a happy customer. They return again and again, bring their friends and family, and deliver tons of free advertising via word of mouth and social media....