• Palgrave Macmillan
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Dana Yagil

DANA YAGIL is a Senior lecturer of social and organizational psychology in the Department of Human Services in the University of Haifa, Israel. Her research interests lie in interpersonal relationships in organizations and in the psychology of customer services.


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The Service Providers

Palgrave Macmillan
The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty....
Dana Yagil

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