• Palgrave Macmillan
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John Ivens

John Ivens is a Founding Partner of Beyond Philosophy. He has held senior strategic and operational positions in a number of Blue Chip companies in Financial Services, Utilities and Telecommunications. John heads up the Beyond Philosophy Training & Education Team as well as leading Beyond Philosophy's Market Research and Marketing activities.

Works

cover Buy
Building Great Customer Experiences, Revised Edition

Palgrave Macmillan
This is an updated edition of the bestselling book by Colin Shaw and John Ivens about building and delivering great customer experiences--something far too...
cover Buy
Building Great Customer Experiences

Palgrave Macmillan
This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer...
John Ivens

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