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Macmillan Childrens Publishing Group

Glenn Van Zutphen

Glenn van Zutphen was a working journalist for 26 years for the likes of CNN International and CNBC Asia. He owns VanMedia Group, a Singapore-based media consulting firm. He is the co-author of Happy Customers Everywhere.


Happy Customers Everywhere

Happy Customers Everywhere

Bernd Schmitt and Glenn Van Zutphen
St. Martin's Publishing Group
St. Martin's Press

Every business knows that the best customer is a happy customer. They return again and again, bring their friends and family, and deliver tons of free advertising via word of mouth and social media....

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