US.MACMILLAN.COM ONLINE PRIVACY NOTICE
US.MACMILLAN.COM PRIVACY AND COOKIE NOTICE
Effective Date: February 28, 2018
We at Macmillan (“we” or “us”) respect your concerns about privacy and value the relationship we have with you. This Privacy and Cookie Notice applies to personal information we collect through any online interface (e.g., website, mobile application, or other interactive service) that contains a link to this Notice authorized by us (the “Site(s)”). This Notice also applies to personal information we receive outside of our Sites, e.g., contact information we receive at trade shows, business meetings or through publicly available websites or publications.
This Privacy Notice describes the types of personal information we collect, how we may use the information, with whom we may share it and the choices available to you regarding our use of the information. We also describe the measures we take to safeguard the information and tell you how to contact us about our privacy practices.
European Union (EU) Individuals only: if you are in the EU, when we use personal data about you related to us offering you products or services or where we follow your actions within the EU (“EU Processing”) we will do so as relevant EU law allows including by providing further information about that EU Processing in the sections of this Privacy Notice marked “Note to EU Individuals only”. Subject to those sections, the rest of this Privacy Notice still applies to you but these sections do not apply to anyone else.
Click on one of the links below to jump to the listed section:
- Information We Collect
- Cookies and Online Tracking
- How We Use Information We Collect
- Information We Share
- Links to Other Websites
- Children’s Privacy
- How We Protect Personal Information
- Your Choices
- Updates To Our Online Privacy Notice
- How To Contact Us
- Information We Collect
We may obtain certain personal information (such as name and other contact details) when you choose to provide it to us, when it is publicly available, automatically from our Sites or from third parties. The types of personal information we may collect include:
– contact information, such as your name, postal address, e-mail address and telephone number;
– month and year of birth;
– username and password;
– personal information in comments and other content (including manuscripts) you provide on or through our Sites or social media pages;
– employment information, such as your work experience;
– payment information, such as name, billing address, shipping address, phone number and credit card number;
– information concerning your interests and product preferences;
– poll, survey and/or questionnaire responses;
– sweepstake, contest and/or promotion entries;
– the content of your communications with us; and
– contact information provided at conferences or other places, such as on business cards or through conference badge swipes and from public websites or other publicly available sources.
In addition, when you visit our Sites, we may collect certain information by automated means, such as cookies and web beacons. The information we collect in this manner includes IP address, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken on our site, and dates and times of visits to the Sites. By collecting this information, we can better understand activity on our Site learn how to best tailor our Sites to our visitors. While we generally examine such information only in the aggregate, such information could be linked back to individual IP addresses or other information about you. For more information on cookies, see the next section.
Note to EU Individuals only: We will only retain your personal data obtained through EU Processing for as long as necessary to fulfil the purposes of use, see the How We Use The Information We Collect section below, including as necessary for addressing any legal, accounting, or reporting risks or requirements related to them, for example the limitation period for which legal claims can be made in court and archival purposes. To determine the appropriate retention period for personal data, we also consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes of use and whether we can achieve those purposes through other means.
Note to Canadian Individuals only: We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or to otherwise meet a valid legal or business requirement or need.
- Cookies and Online Tracking
A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. We use two kinds of cookies on the Sites: session cookies and persistent cookies. Session cookies exist only for as long as your browser remains open. Once you exit your browser, they disappear. Persistent cookies, in contrast, last from visit to visit; they remain on your hard drive after you exit your browser. The cookies used on the Sites include those which are strictly necessary cookies for access and navigation, cookies that track usage (performance cookies), remember your choices (functionality cookies), and cookies that provide you with targeted content or advertising (described more below under “Interest-based Advertising”). Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies, you may not be able to use all of the features of our Sites.
We may use the information we obtain from your use of our cookies for the following purposes:
- to recognize your computer when you visit the Sites;
- to track you as you navigate the Sites, and to enable the use of any e-commerce facilities;
- to improve the Sites’ usability;
- to analyze the use of the Sites;
- in the administration of the Sites; and
- to personalize the Sites for you, including serving targeted advertisements which may be of particular interest to you both on and off the Sites.
We also may use “web beacons” on our Sites. A web beacon, also known as a pixel tag or clear GIF, may be used to transmit information collected through cookies back to our service providers’ servers. These web beacons are the technique by which our service providers compile information about your browsing activity on the Sites.
We may collect information about your online activities for use in providing you with advertising about products and services tailored to your individual interests. This section of our Privacy and Cookie Notice provides details and explains how to exercise your choices.
You can also obtain more information about interest-based advertising, and how to opt-out of receiving interest-based ads from participating third-party providers and ad networks, through the following:
For Users in the US:
http://www.networkadvertising.org/optout_nonppii.asp (Network Advertising Initiative)
http://www.aboutads.info/choices (Digital Advertising Alliance)
For Users in the EU:
http://www.youronlinechoices.eu (European Interactive Digital Advertising Alliance)
For Users in Canada:
http://youradchoices.ca/choices/ (Digital Advertising Alliance of Canada)
Opting out of participating providers and ad networks does not opt you out of being served advertising. If you opt-out, we will not send you targeted ads based on behavioral information we or our partners have obtained about you, but you may continue to receive generic or contextual ads on our Sites.
To successfully opt-out, you must have cookies enabled in your web browser. Please see your browser’s instructions for information on cookies and how to enable them. Your opt-out only applies to the web browser you use so you must opt-out of each web browser on each device that you use. Once you opt out, if you delete your browser’s saved cookies, you may need to opt-out again.
We also use third-party web analytics services on our Sites, such as Google Analytics. These service providers help us analyze how users use our Sites. The information collected for this purpose (including your IP address and other information collected by automated means) will be disclosed to or collected directly by these service providers. These service providers may retain and use non-personally identifiable collected from users of our Sites in connection with their own businesses, including in order to improve their products and services. To learn more about opting out of data collection through Google Analytics, click the links below:
- Google Analytics: https://support.google.com/analytics/answer/181881?hl=en
You may also be able to limit the association of your mobile device with your online activities by resetting the advertiser ID on your Apple or Android device. For more information about how to change these settings go to:
These Sites are not designed to respond to “do not track” signals received from browsers.
- How We Use The Information We Collect
We may use the information we obtain to:
– create and manage your account;
– offer and provide products, services and tailored information to you, including email newsletters;
– permit you to participate in blogging, forums, and discussion groups;
– communicate with you about, and administer your participation in, special events, programs, surveys, contests, sweepstakes, and other offers or promotions;
– display content on our Sites, such as stories, product reviews and photos;
– respond to and communicate with you about your requests, questions and comments;
– process claims we receive in connection with our products and services;
– operate, evaluate and improve our business (including developing new products and services; managing our communications; determining the effectiveness of our sales, marketing and advertising; analyzing and enhancing our products, services and Sites; and performing accounting, auditing, billing, reconciliation and collection activities);
– perform data analyses and other processing (including market and consumer research, and trend analysis);
– protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
– comply with and enforce applicable legal requirements, relevant industry standards and our policies and where otherwise permitted or required by applicable law.
In addition, we use information collected online through cookies, web beacons and other automated means for the purposes described in the Cookies and Online Tracking section above such as: (i) recognizing your computer when you visit the Sites; (ii) tracking you as you navigate the Sites, and to enable the use of any e-commerce facilities; (iii) improving the Sites’ usability; (iv) analyzing the use of the Sites; (v) administration of the Sites; and (vi) personalizing the Sites for you, including targeting content and advertisements which may be of particular interest to you. We also use this information to help diagnose technical and service problems, administer our Sites, identify users of our Sites, and gather demographic information about our users. We use clickstream data to determine how much time users spend on web pages of our Sites, how users navigate through our Sites, and how we may tailor our Sites to better meet the needs of our users. See the Cookies and Online Tracking section above for more information.
We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.
- Information We Share
We may share the information you provide with companies that are related to Macmillan through common ownership.
In addition, we may share information about you with non-affiliated third parties whose products or services may be of interest to you. These third parties may contact you about their products and services. We will not share your information with these third parties for their own marketing purposes if you request that we not do so. See below in the Section titled Your Choices for how to opt-out. We may, however, engage in joint marketing activities with selected third parties and may share personal information about our Site visitors with them.
Note to EU Individuals only and Canadian Individuals only: We do not share your personal data with affiliated or unaffiliated third parties for them to contact you with email marketing about their products or services or for joint email marketing purposes without having obtained your prior opt-in consent (see the Your Choices section below).
Unless you have opted out, we may also share certain information such as your email address with Facebook, Google, Amazon, Twitter, and other third parties so that we can serve targeted ads and content to you and others with similar interests on such third parties’ respective sites (see the Your Choices section below for more information on how to opt out). These third parties use the data to help target our ads to you and others. This is called custom audiences and matching.
We share personal information with third parties who perform services on our behalf. For example: when you make a purchase, we may share information about you and your transaction with other companies for the purpose of processing your transaction, and we may retain outside companies to manage databases of customer information, to provide advertising services and to distribute e-mail offerings.
Our Sites may feature blogs, forums, discussion groups and comments. Please be aware that some or all of the information you provide (including personally identifiable information) in connection with these activities may be made publicly available. In addition, some of our Sites provide for user registration including a user profile. In such case, the following information may automatically be available to all other users of such Site: your display name, your photo (if uploaded), and how long you’ve been a registered user. In addition, if you’ve included any optional information in your profile, this information may also be available to all other users.
We or our Canadian, US and other service providers also may disclose information about you: (i) if we are permitted or required to do so by law, regulation or legal process (such as in response to a court order or subpoena, which may include lawful access by Canadian, U.S. or other foreign governmental authorities, courts or law enforcement agencies); (ii) in response to requests by government agencies, such as law enforcement authorities; or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We reserve the right to transfer any information we have about you in the event of a prospective or completed merger, sale or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation). Should such a sale or transfer occur, we will provide such entity with this Privacy and Cookie Notice so that they are aware of the terms hereunder.
- Links to Other Websites
Our Sites may contain links to other websites for your convenience and information. These may include, without limitation, some of the blogs and forums to which you are provided access through the Sites. These websites may be operated by companies not affiliated with us. Linked websites may have their own privacy policies or notices, which we strongly suggest you review if you visit any linked websites. We are not responsible for the content of any websites that are not affiliated with Macmillan, any use of those websites, or the privacy practices of those websites.
- Children’s Privacy
The Sites are intended for a general audience. We do not knowingly collect personal information from children under the age of 13 on our Sites. We use technical measures intended to prevent the collection of such information from children under 13. If we become aware that we have inadvertently received personal information from a visitor under the age of 13 on our Sites, we will delete the information from our records.
- How We Protect Personal Information
We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. We have procedures to deal with any suspected data security breach and will notify you and/or any applicable regulator or supervisory authority or other governmental entity where we are legally required to do so.
Note to EU Individuals only: We provide the Sites and operate our business from the U.S. where the law may not provide the same level of data or privacy protection as your home territory. Where however, we are conducting EU Processing, we will ensure appropriate safeguards are put in place to protect your personal data which give personal data the same protection it has in Europe, as applicable see https://ec.europa.eu/info/law/law-topic/data-protection_en.
- Your Choices
If you receive a marketing email from us, you can follow the unsubscribe link included in each of our e-mail marketing communications to opt-out of receiving the specific type of marketing email (i.e. a particular e-newsletter) or all marketing emails from Macmillan Trade . Please note that you may continue to receive certain transactional messages from us.
We also give you the option of requesting that we not share your personal information such as your email address with third parties that are unrelated by common ownership with Macmillan for marketing use. Click here to send us an e-mail with your name and e-mail address(es) if you DO NOT want us to share your personal information with unrelated third parties for their own marketing use
We also give you the option of requesting that we not use your information for marketing purposes, or share your information with related companies for marketing use. Click here to send us an e-mail with your name and e-mail address(es), if you do not want us to use your information for our marketing purposes, including sharing your email address with third parties to advertise our products or services on such third party sites by using your email address to create custom audiences and matching, or sharing your information with related companies for marketing use. However, if you send us an opt-out e-mail request, PLEASE NOTE that, unless you indicate to us which of our divsions/senders/entities you would like to opt-out of, you will be opted out of marketing use by all off the U.S. Macmillan Trade entities. That means that you will not receive our e-newsletters or information from us about podcasts, books, promotions, and services.
Please be aware that we are able to effectuate an opt-out only for a specific e-mail address. So, if you have more than one e-mail address or if you have changed your email address, your opt-out request may not be effectuated for any email address that you have not identified in your opt-out request. If you believe you have opted out, but continue to receive e-mails from us, please contact us by one of the means listed under the How to Contact Us section below, and we will endeavor to resolve the issue.
Note to EU Individuals only: You have legal rights in respect of our EU Processing of personal data, including the right to: (i) request access to the personal data that we hold about you and, in some cases and where technically feasible, you have the right to have your personal data transferred to a third party in a machine-readable format; (ii) ask us to limit or cease using or erase the personal data that we hold about you in certain circumstances and in responding to such requests, we will explain to you the impact of such restrictions or deletions, for example, on our ability to provide all the functions of the Sites to you; (iii) ask us to rectify any inaccurate data we may hold about you – and you can inform of us of any changes to your personal details for us to make; (iv) object to us using your personal data on the basis of our legitimate interests (where relevant) and to ask us not to use your personal data for marketing purposes (so, if you have opted in, you can subsequently withdraw your consent to marketing whether by us or by third parties at any time by clicking the links above ) – see both the How We Use Your Information section and this section above; and (v) lodge a complaint about us to the relevant supervisory authority for personal data, e.g., in the UK this is Information Commissioner’s Office (https://ico.org.uk/). You may action your rights at any time by contacting us using the details set out in this Notice and we will comply with your requests unless we have a lawful reason not to do so and within a reasonable period and, in any event, we will respond to you (even if we require an extension of time) within one month of the original request. Prior to meeting such requests, we may require you to confirm your identity by providing approved identification. We will not charge you unless your request is manifestly unfounded or excessive, in which case we may refuse to comply.
- International Transfers
The Sites are designed for and targeted to U.S. and Canadian audiences and governed by and operated in accordance with the laws of the U.S. and Canada.
Please note that any information that you provide to us is being transferred to or collected in the U.S. and U.S. law governs.
BY CONTINUING TO USE THESE SITES AND/OR SUBMITTING YOUR PERSONALLY IDENTIFIABLE INFORMATION, YOU CERTIFY THAT YOU MEET AGE AND OTHER ELIGIBILITY REQUIREMENTS FOR THE SITE AS SET FORTH IN THIS NOTICE AS WELL AS THE TERMS AND CONDITIONS, AND CONSENT TO COLLECTION, USE, DISCLOSURE, STORAGE AND TRANSFER OF YOUR PERSONNALLY IDENTIFIABLE INFORMATION OUTSIDE THE EEA, SWITZERLAND, CANADA, OR ANY OTHER NON U.S. JURISDICTION IN ACCORDANCE WITH THIS NOTICE.
- Updates To Our Online Privacy Notice
- How To Contact Us
If you would like to update your contact information and/or preferences, click here.
If you would like to request to access, update or correct other information in our records in accordance with your rights under applicable law, please contact us as set out below.
If you have any questions about our information practices (or those of our service providers) or our products or services, please contact us by:
- writing us at:
Macmillan Publishers Digital Marketing Department
175 Fifth Avenue
New York, NY 10010
Attention: Digital Marketing Manager
Note to EU Individuals only: Our representative in the EU with respect to our EU Processing is:
Macmillan Publishers International Limited
Company number: 02063302
Registered Office: Cromwell Place, Hampshire International Business Park, Lime Tree Way, Basingstoke, Hampshire, RG24 8YJ
 Macmillan includes: Macmillan Publishing Group, LLC, Holtzbrinck Publishers, LLC and Holtzbrinck Publishing Holding Limited Partnership